Consent and normalization are the two concepts that, according to Sherman, exist in luxury hotel work and which allow workers to maintain their autonomy in their work. Consent is the idea that workers are genuinely invested in the work they do, and normalization is the idea that inequality is simply related to the nature of the work they do. Say no to plagiarism. Get a tailor-made essay on “Why violent video games should not be banned”?Get an original essayThe atmosphere of luxury service is unique in that although inequality between workers and guests exists, it is mostly ignored and workers have more power than meets the eye of outsiders. It is important that workers can feel empowered in situations where structural inequalities are so present, because otherwise they would not be able to carry out their work. Workers particularly feel their power through the relationships they form with their guests. Starting with the Luxury Garden, there is a very hierarchical environment, the experience is standardized, the core values ​​are transparent, and workers must speak to customers in a very appropriate manner. In creating a standardized experience for customers, workers must pay attention. to the personalization of their experience, such as setting up a room with their favorite teas and biscuits, but also to anticipation, such as knowing what time they want the tea and biscuits to be in their room. Through this process, workers learn intimate facts about their guests and “friendships” are formed between them. In any atmosphere outside of the luxury hotel, employees and guests rarely crossed paths and friendships were rarely formed. This can give workers a sense of power because they have had the chance to form unlikely friendships with individuals who generally have a much higher social status than themselves. At the Royal Court, there is no clear hierarchical structure within staff, and staff are encouraged to be friendly and genuine in their interactions with guests. Again, in this luxurious setting, workers can form legitimate friendships with guests. When hotel employees form these intimate relationships with their guests, they see themselves as powerful by association. The hotel setting distorts the sense of class consciousness. Another way workers feel powerful is when guests depend on them for everything. Even though the guests who can stay in these luxury hotels are obviously wealthy, the workers consider them disadvantaged because they are “needy”. The guests depend on the workers to complete simple tasks, like making their beds, and the workers see this as a character flaw. Since some jobs in luxury hotels require employees to give recommendations to their guests, they see themselves as superior for acquiring this cultural capital without spending as much money on it as the guests. Keep in mind: this is just a sample. Get a custom paper now from our expert writers.Get a custom essayDifferent workers in the same hotel may also present themselves as superior to each other. For example, office workers may be required to go directly to restaurants and stores they recommend to their customers, a privilege a bellboy may not have. It also encourages workers to..