The key stakeholders for this system change and to help implement the strategy to deliver new patient navigators would be the CFO , the head nurse, floor nurses, hospitalists and a group of patients and their families. Identifying key stakeholders is important because in providing new services to a healthcare facility, this group of people will be responsible for agreeing to the strategy to be implemented which includes adding a new job title, l approval of the salary and number of people to be hired. , down to how each browser will be trained and oriented. Although patients and their patients do not have many choices early in the system change process, they can have a say and impact in determining the role and gaps in care during hospital stays. 'hospital. as well as assisting in the interview process. The first key stakeholder is the CFO. The CFO will ultimately decide whether the facility can move forward with the strategic plan to hire patient navigators and how many it can actually hire at one time, as the CFO will have a say in what the establishment can actually afford to pay and whether it will pay to increase their net assets, including their revenue. Since this strategic plan will allocate the annual capital budget to the operating budget, as well as to each individual budget, it will be important for the financial director to review the budget report not only for the hospital itself, but to take into account Consider availability in the budget for each unit to ensure the process will not require removing another person to make the decision to add one. The CFO could potentially simulate federal and state costs... middle of paper ...... on rates that improved when the facility practices patient and family-centered care, which may ultimately increase Medicare and Medicaid reimbursement rates. Increasing reimbursement rates is extremely important for nonprofit health systems such as OhioHealth Mansfield, whose revenue comes from more than sixty percent of Medicare and Medicaid funding. The PFCC self-assessment tool was analyzed based on OhioHealth Mansfield with its strengths and weaknesses, a major weakness of which lies in the area of ​​staff which includes staff support and patient utilization and the participation of families in decision-making and new employees. The system change to add the new Patient Navigator role enables collaboration with a diverse team including the patient and family members, while ultimately increasing patient satisfaction rates..