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  • Essay / The Causes and Effects of Bad Customer Service

    I always liked the restaurants they have at school, except they don't have individual registers. There are always a lot of people when I arrive to get food, so even if I have a particular checkout that I like to go to, I always tend to go to the one with the fewest people. Until I had a really bad experience with one of the cashiers, now I just wait my turn in the line that has the better cashier. I still remember that I was very hungry the day of the bad experience, I went in, grabbed some Chick-Fil-A and went to the checkout that had the least people, it was the small one old, when it was my turn, she didn't say anything except how much it was and handed me a bag to put my food in. I paid, went to find a table and before I sat down I realized I didn't get any barbecue sauce or ranch. So I came back and said I had just gone through his line but forgot to get some sauces for my meal. First she refused to give me any and I told her I just went through her line and offered to bring my receipt but it was like no you have to remind you to get stuff, I don't have time for that, so she took out the sauces and basically through them at my house. RUDE, it’s true. After that I bought lunch for a while, but one day I was craving Chick-Fil-A and decided to get a sandwich. The same cashier was there, she had no customers in her queue, she saw me and said I could check you out. here and I just smiled and said I was fine. I refused to be served by her. Another time I refused to be served by her was when they moved her to the pods they have at school with drinks and snacks. I was really thirsty and wanted to go get some water but I saw she was at the checkout and said no, I'll wait. Just like when I received good customer service, I told almost everyone about the bad service I received. I also took a speech class where I did a