Our world has irreversibly become a smaller place due to globalization. There is more open trade between countries for consumer and industrial products. Technology has become so advanced that a product can have parts manufactured in three different countries. As tax pressure drives increased outsourcing, the need for standardization in manufacturing is greater than ever, driven by the demand for high-quality raw materials like steel and steel. titanium produced with precise and consistent quality, according to strict tolerances in complex components (ISO 9000:2008). ISO 9000 is part of a group of standards that detail the requirements for meeting an organization's quality standards. ISO stands for the International Organization for Standardization. Headquartered in Geneva, Switzerland, it is more of an office than a headquarters with few staff. This is because ISO is more of a coordinated effort of technical teams or committees. The ISO 9000 management system grew out of standards developed from similar individual national standards around the world in the 1970s. Canada used Z299, Australia AS3900, and the military used Mil-Q_9858A. In the early 1980s, the British used a quality standard that would be reviewed by international committees and become the founding standard of ISO 9000. ISO 9001 benefits the global market by standardizing industrial and technical specifications for goods and services by creating more efficient businesses. manufacturing and production industries and the reduction of international trade barriers. Compliance with ISO 9001 gives consumers confidence that goods and services are of the highest quality, safe and environmentally friendly. ISO 9001 has more than 150 affiliates...... middle of paper ......l organizations that are also members of ISO 9001 (Gordon, DK 2001). Organizations rely on their customers, it is imperative that their needs are understood and expectations met. One way to ensure customer loyalty is to align the organization's goals with customer needs. One of the principles of customer orientation is managing customer relationships by assessing their satisfaction and systematically acting on the results. The goal of leadership is to communicate its requirements throughout the company. Senior management must create clear objectives, purpose and unity. ISO 9001 establishes standards for continuous improvement through process management, effective decisions based on analytics, incorporating participation from all levels of an organization, and understanding customer needs. ISO 9000 builds trust and standards between suppliers and customers around the world.References