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Essay / Motivational Issues at Holiday World - 1618
Overview and MethodsHoliday World and Splashin' Safari is a seasonal theme and water park located in Santa Claus, Indiana. It’s also an organization I worked in for six seasons. With the slogan “Number 1 for family fun!” ", Holiday World strives to offer guests two affordable theme parks with a fun, family-friendly environment. They also pride themselves on offering world-class rides and entertainment, free soft drinks, friendly employees, spotlessly clean grounds, and exceptional service. Holiday World offers a variety of full-time and seasonal employment opportunities across different departments. Some of these departments include admissions, entertainment, catering, grounds, lifeguards and slide attendants, maintenance, security and rides. This report will focus on the food and beverage department. The work environment for food and beverage employees can often be hectic and stressful. Employees are expected to serve quality food to thousands of guests every day, quickly and efficiently. At the same time, employees must also maintain Holiday World's reputation as the friendliest and cleanest park in the world. The ability to work effectively in a team plays an important role in this department. Like any organization, Holiday World wants to have a highly motivated and engaged group of employees. The following report will use two theories, Expectancy Theory and the Job Characteristics Model, to help identify motivation issues at Holiday World and generate recommendations for improvement. In order to collect the required data, I decided to use structured interviews with former colleagues. Given the limited time and resources I have in the middle of a paper, I simply have to place some restrictions on what can be rewarded. Another limitation is the possibility that employees will abuse the new responsibilities associated with increased autonomy. For example, employees may try to leave for lunch or take a break at undesignated times and leave the food stand understaffed during a busy lunch period. Monitors at the various food stalls will have to apply strict sanctions to those who break the rules to ensure that others do not try to do the same. Whatever the limitations or obstacles, knowing that there are motivational issues in the workplace, Holiday World would probably be better off trying to implement some of the recommendations above rather than doing nothing at all . Works Cited Robbins, Stephen P. and Timothy A. Judge. Essential elements of organizational behavior. 12th fr. Boston: Pearson, 2014. Print.