In case study also it plays a very crucial role in deciding the aspects which can solve the problems of the organization related to generations of workforce work, resource management and coordination. It is a very important element as it also plays an important role in making profits and helps in fulfilling the promise made to customers. The decision making steps are very essential and help in making the decision based on the aspects and analysis of the situation, “Critical Thinking Skills in Tactical Decision Making: A Model and Training ».