Recently I went to a Kmart store and was surprised by the level of quality management. Kmart was one of the first major discount store chains, and over the last half century it has become one of the largest retail chains. Unfortunately, when I walked into a Kmart store, I was disappointed with the quality of the store: the floors were dirty, the merchandise was missing or mismatched, and the style of their shelves seemed old compared to Target's. –Walmart. Quality management is generally categorized when an organization strives to control, plan and improve quality. Most quality management improvement techniques such as Lean and Six Sigma both require continuous improvement techniques, methods and standards. This article is not intended to discuss the conventional mythology of quality management – ​​the tools, but rather to focus on the unconventional methods that CEOs and managers have used to ensure or resolve quality management problems within a company, through a top-down management approach. which processes, products, services and relationships are free from defects and elements that do not add value to the customer” (Chris P.2). Using Quality Defection The Journal of Management and Market Research suggests that the company can implement quality management initiatives such as Six Sigma (Chris P.2). Except that the journal emphasizes that to ensure business success, various management models such as strategic management, the 5P model and the Malcolm Baldrige National Quality Award criteria must be implemented and adapted in the organization . Some of my professors have always said that if a company's management is not involved, no change will happen in the company. ...... middle of paper ......ment Model, the 5P Model, and the Malcolm Baldrige National Quality Award Criteria. Most would say that Deming, Crosby and Ishikawa are the founders of quality management. The founders paved the way for tools like Lean, Six Sigma, and business models that help businesses today. In this article, I discussed some management styles of Sam Walton and Jeff Bezos to ensure quality within their companies. While the founders and CEOs had and do not have an exact name for their quality management techniques; I showed that their methods are anchored in the basics of management techniques. Sam Walton and Jeff Bezos realize that to ensure their business improves, they must have an acceptable level of quality. If you look at the profits of Walmart and Amazon over the years, it is a testament to the standard of quality that both companies respect and strive to achieve..