CERTIFICATE OF ORIGINThis is to certify that I, Devyani Misra, a student of BBA + MBA (double) in 2011-15, Amity School of Business, Noida, have worked under the guidance and supervision of Ms. Kushi Sharma. This thesis report meets the standards required for partial completion of the BBA+MBA (Dual). To the best of our knowledge, no part of this report has been reproduced from any other report and the content is based on original research. I am aware that in the event of non-compliance, Amity School of Business has the right to cancel the report. Devyani MisraA3923011006Signature of the project coordinator (Teaching guide)TABLE OF CONTENTSPREFACE 05CHAPTER I – INTRODUCTION 06CHAPTER II – RESEARCH METHODOLOGY 08CHAPTER III – CONCEPTUAL FRAMEWORK 10CHAPTER IV – LITERATURE REVIEW 19CHAPTER V – DATA ANALYSIS AND INTERPRETATION S 20CHAPTER VI – GRAPHIC CONCLUSION 28PREFACEThe chapters The following sections of this report will highlight the bases of diversity, diversity training, to explain their meaning. During the other chapters of the project, the evolution and the need for it are mentioned. The latter explains the challenges, drawbacks, methods and approaches that diversity training has to offer.CHAPTER I – INTRODUCTIONThe subject – From im...... middle of paper ......tures during discussion of needs, conflicts, motivation, perception, assumptions, etc. Model Bifurcation -D - Describe the exact behavior that is being discussed and your interpretation of it. Determine the important facts; be objective; use concrete terms.E - Express your feelings about the situation. If you are upset, confused, frustrated, just say it calmly, directing yourself at the behavior and not the person. Evaluate all perspectives, showing respect for the other's point of view. Examine the intent as well as the content.S - Specify the new behavior you prefer. Talk about alternative approaches. O - Describe the outcome, the positive results expected from the new behavior. Observe how everyone must know the consequences. Describe the old behavior. Express your feelings about the current scenario. Specify preferences for new behavior. Describe the positive results.