When you visit a Four Seasons, you can see that every internal customer, or employee, genuinely cares about the well-being of the company. It starts from the top and has a ripple effect throughout the hotel. Isadore made this point clear during his tour of his hotels, telling management at all levels that "we cannot change employee behavior without changing our own." This commitment to treating the employee as they deserve to be treated has led to the excellent customer service that the Four Seasons is known for..