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Essay / Awareness and Usage of Electronic Banking Services - 3032
SCOPE OF THE STUDYThe scope of my study is limited to Sec 50, Noida. This is to check the awareness and usage of electronic banking services among residents of Sec 50, Noida. The results of the study will help in understanding and strategizing to increase the usage of electronic banking services among residents of Sec 50, Noida.OBJECTIVE OF THE STUDY PRIMARY OBJECTIVE:• The main objective of the study is to understand the “awareness and usage of E-Banking among residents of Sec 50, Noida”.• Understand and identify, if customers are indifferent to E-Banking services, what are the problems they are facing. SECONDARY OBJECTIVE• To know among E-Banking users which services are regularly used by the customer to benefit from banking services. Fund transfer Check book order Bill payment E-Pay NEFT Paypal Billdesk Mobile Banking.• Know and understand the customer is using all the features of e-banking or not and understand the satisfaction level and what more do they expect from being introduced into e-banking.RESEARCH METHODOLOGYDesign of researchResearch design is an influential system of action proposed to be carried out serially during the research process targeting on management issues needs to be addressed. It allows a researcher to identify a management problem and the problem area to write a report using data collection and interpretation. The study on “AWARENESS and USE of e-Banking among residents of Sector 50, Noida” will be both exploratory and descriptive.Data CollectionData collection will be from primary sources only and is presented in a systematic form . Sources of...... middle of paper ...... Credit Card Application9. How much do you prefer to use Internet banking over branch banking? • Very frequently Frequently Sometimes Rarely10. What drives you to visit your bank's branch?A) Cash transactionB) Beyond ATM limitsC) Updating passbookD) Stopping check paymentE) Loss report credit/debit card.F) Term deposit/rolloversG) Any other, please specify_________________________________11. How often do you visit ATMs in a month?A) Less than 3B) 3 to 5C) 5 to 8D) 8 to 12 12. Do you also use mobile banking?A) YesB) No , why not____________________________13. Do you think that the E-Banking service has made banking transactions easier for you?A) YesB) No14. Do you feel comfortable using electronic banking services?A) If yes, how many 1 2 3 4 5B) If no, how many 1 2 3 4 5