The main problems faced by Mobil Oil were reducing costs and improving management levels. Customer service issues included a lack of understanding of customer needs, poor business processes, and dysfunctional teamwork. Employee related issues related to personal development and reward/recognition systems. It is for this reason that a project was created with the aim of rethinking and simplifying business activities and workflow. The main problems that emerged from the reengineering project at the time were: - Lack of profit and customer focus throughout the organization. Poor communication with employees in the profit position. - Many functional barriers to an integrated operation (silo effect). - A set of very complex and unresponsive processes that did not meet the needs of the customer/organization – a business simple made complex.- Ineffective information management characterized by excessive reporting.- Ineffective strategic planning and optimization.- Ineffective product forecasting.- Poor spend management (inadequate ownership and control).- Lack of response....