The purpose of this report is to analyze the issue of employee engagement that will affect the future of work. It will analyze the potential impact of employee engagement on the hospitality industry, as employee engagement is now a trending topic for the customer service industry, as well as its impact on human resource management in the hospitality sector. This report will then provide some recommendations on future strategic options that human resource managers should consider pursuing. The term “employee engagement” is now a trending topic in businesses. It has emerged as one of the issues that will affect the future of work. Kahn (1990) was one of the first to introduce the notion of commitment. He defined engagement as “the mobilization of organizational members in their professional roles; in engagement, people employ and express themselves physically, cognitively, and emotionally when performing roles.” He also proposed that committed individuals are willing to invest significant personal resources, in the form of time and effort, to complete their task, and that commitment is at its highest when an individual directs "his or her energies personal towards physical, cognitive and mental activities”. emotional work. Say no to plagiarism. Get a tailor-made essay on “Why Violent Video Games Should Not Be Banned”? Get Original Essay Therefore, employee engagement is defined as the level at which employee dedication, both emotional and rational, subsists to achieve the mission and vision of the organization (Gupta, 2015). This generally involves employee satisfaction with their job, the extent to which people value and believe in what they do as part of their job, and the perception that the manager values ​​what they contribute to the job. 'organization. Much research has been conducted to study the relationship between employee engagement and job performance. Research has proven that the more engaged an employee is, the better they perform at their job. It is also believed that engaged employees are more likely to commit to staying with the company than disengaged employees. Today, with increasingly competitive markets, globalization and an unstable economic climate, employee engagement has become one of the essential drivers that lead businesses to success, especially in the hospitality sector. . The success of a hospitality business is influenced by customer satisfaction, so it is important for the business to ensure that its employees are engaged and productive, as there is evidence that employees who are engaged and committed to their work are more efficient in their work. Having trained and experienced employees is easy to satisfy customers as they are experienced in providing the best experience to customers. In order to retain these trained and experienced employees, the company must provide a satisfying and engaged workplace for the employees. The study also reveals that highly engaged employees perform 20% better and are 87% less likely to leave the company. However, employee engagement not only has the potential to affect employee retention, productivity, and loyalty, it is also a key link to customer satisfaction, company reputation, and overall value for stakeholders. Companies should view engagement as profit because engaged employees are more productive, which leads to better job performance. Engaged employees are more profitable, more customer-focused andmore likely to commit to staying with the company. By involving them in the company, employees will be motivated to contribute to the company's goals and missions, which will also improve their sense of well-being (Harshitha, 2015). According to the study, the earnings per share growth rate of the most engaged organizations is 2.6 times higher than that of low engaged organizations.engagement. Generally, when employees start joining the company, they are usually enthusiastic because the environment is new to them. They are therefore committed and ready to defend the interests of their new employer, which means that they are very committed. However, some research also indicates that the longer employees stay with the company, the less engaged they will be. It is therefore important for the company to understand the impact of employee engagement as it will affect the productivity of the company. In today's global business environment, when employee engagement has become a crucial issue that will affect current and future businesses, the hospitality industry needs to be aware of the impact of employee engagement. employees. In order to survive in this competitive market, the company must have a human resource department responsible for establishing an employee engagement and engagement program in order to gain a competitive advantage in the market. Having a high-performing workforce is essential to surviving in this competitive business environment because an engaged workplace can expand work, increase profits, and reduce costs associated with maintaining and hiring new employees. Therefore, human resources play an important role in strategic planning because they will affect customers, business results, and ultimately shareholder value (textbook). Employee engagement is an important practice that the human resources department must implement because if employees are not engaged in the workplace, it means that they are not engaged in their work, which risks slow down performance. As noted, "goals are more easily achieved when the employee is engaged and are more likely to fail when they are not." When an employee is not engaged, it is difficult for the HR manager to get him or her to contribute to achieving the company's goals. Therefore, HR managers must be able to develop and implement HR strategies that support business goals, improve productivity, and enhance employee well-being in this volatile business environment. Companies also need to invest in their human resource practices in order to engage employees and also benefit from engagement when employees feel satisfied, involved, motivated to engage and contribute more to the company. However, the HR manager must take employee engagement into account during human resource activities such as planning, recruitment and selection, as there is a growing awareness of the impact of employee engagement. employees on the business, which will affect the performance and success of the business. For hospitality businesses, people are the primary resource needed to keep the business running. Planning how the business will meet its current and future human resource needs and how people will be supported and trained within the business is a crucial step to success. Human resource planning, also known as workforce planning)..