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  • Essay / How to meet the demands of internal and external customers

    “If you don't have the time to do it right, you need to have the time to start over. » – John Wooden, American basketball player and head coach of UCLASay no to plagiarism. Get a tailor-made essay on “Why Violent Video Games Should Not Be Banned”? Get an original essay “Give them quality. It's the best form of advertising. - Milton Hersey, He founded the Hershey Chocolate Company “Quality is the best business plan. » ~John Lasseter “The definition of insanity is doing the same thing over and over again and expecting different results. » Einstein “If you only have a hammer, you tend to view every problem as a nail.” - Maslow “What gets measured gets better” ― Peter F. Drucker “Quality is more important than quantity.” A home run is much better than two doubles. Steve Jobs Co-Founder, Chairman and CEO of Apple Inc. Lead Investor and CEO of Pixar Founder and CEO of NeXT “Quality is everyone's responsibility. » W. Edwards DemingThe goal of quality is to provide the customer with a product that works. A set of overall instructions to ensure the quality of the “system”. Any action aimed at providing customers with goods and services of appropriate quality. Documentation Training Inspection follow-up Monitoring Reports Improvement Corrections Regulatory bodies QA is also: Continuous improvement; difference between excellence and disaster; Quality rule; If you don't, they will quickly look for alternatives. Quality is key to keeping your customers happy and building loyalty so they will continue to buy from you in the future. Quality products make an important contribution to revenue and long-term profitability. They also allow you to charge and maintain higher prices. Costs Poor quality increases costs. If you don't have an effective quality control system in place, you may have to pay fees to analyze nonconforming goods or services to determine the root causes and retest the products after reworking them. In some cases, you may need to scrap defective products and incur additional production costs to replace them. If defective products reach customers, you will have to pay for returns and replacements and, in severe cases, you may incur legal fees for failing to meet customer or industry standards. Satisfy the requirements of internal and external customers. Increase productivity. Cost and time saving. Gives you a chance to correct your mistake “Reduces big mistakes” Machine downtime and downtime. Increased income. Increase in the number of customers. Quality Assurance: Consistency, Efficiency, and Productivity We approach this topic with three questions: What is quality assurance? Why is quality assurance important? What are some examples of quality assurance? What is quality assurance? Simply put, quality assurance ensures quality. In our personal and professional lives, we all have excellent tasks, procedures, and processes in place that are not executed correctly – as specified – every time. Quality assurance is about ensuring that tasks, procedures, and processes are performed exactly as planned every time. Quality assurance seems simple. Let me assure you; it's not. We attend educational meetings, read materials, talk to our colleagues, study our files, hire consultants and use our experiences to decide which inputs to use, which procedures to follow and, in general, takedecisions to maximize or optimize productivity, efficiency and profitability. The available resources and these decisions establish an unknown but real maximum potential outcome. Whenever these decisions are not implemented exactly as specified, performance will fall below this potential. Let’s look at some examples: Given our knowledge/expertise/skills and what needs to be accomplished in our position, each of us begins each day with an unknown but real potential of what we can accomplish – our potential. Every time we waste time because we haven't prioritized properly, haven't worked on a task that someone else should be doing, or have continued to work when a break would increase productivity, we fall further behind our potential for the day. Time management and other tools to reach our potential are quality assurance. Probably the most common example of quality assurance on dairy farms is proper milking procedure. We can, for example, look at this specifically in terms of somatic cell counts (SCC). Great efforts are being made to develop a detailed milking procedure. This procedure and the physical layout of the facility again determine this unknown but real potential – in this case, the SCC level. Whenever this procedure is not followed exactly, the probability of reaching this potential decreases, resulting in an increase in CCS. The milking procedure is an excellent example of quality assurance. Why is quality assurance important? Quality assurance is necessary to enable success. This is not something that is necessary because people are stupid or unmotivated; it is necessary to achieve the excellence required to advance to this next new level of management. Let me share a personal example of quality assurance. I am an avid fan of the University of Minnesota women's hockey team. For several years, I have been responsible for the receptions organized after the matches for the members of the team's fan club. I had to plan these parties three to four times a year. From the beginning, I developed a checklist that I use for every reception. Did I make the checklist because I don't know what to do, am unmotivated, or stupid? No! I developed and used it for two reasons: to make sure I didn't forget one or two of the many details and thus not waste time remembering everything and going back to do things I overlooked. The checklist is a quality assurance tool that allows me to have everything ready for each reception. This is the most important message of this article: Quality assurance is necessary to enable ourselves and our employees to succeed. What are some examples of quality assurance? A key to achieving this new, higher level of management is to expand our concept of task, procedure and process development. In addition to specifying the task, procedure or process, we must each time explicitly design a quality assurance program to ensure that the potential is achieved. In agriculture, we have too often referred to all quality assurance as the development of SOPs (standard operating procedures). SOPs are necessary for quality assurance in situations, such as the milking procedure, where tasks must be completed in a specific order. When the sequence is not necessarily crucial, as in my receiving checklist example, an SOP is not appropriate because it overly controls who completes the process, likely reducing.