United Airlines is an American international airline serving North America, Asia, Latin America, the Caribbean and Europe and all over the world where people want to travel. “In 1929, William E. Boeing and Frederick B. Rentschler and their associates founded the United Aircraft Transport Corporation, which was a mix of aircraft manufacturing and air transportation (Britannica, 2017). » In 2018, people are starting to lose trust in the airline because the leaders are not doing their job well enough to make the citizens happy or to make the citizens happy with what they want. Americans who choose to go Untied are beginning to realize that United's customer service, diversity, culture and leadership roles don't act when something goes wrong. Say no to plagiarism. Get a tailor-made essay on “Why Violent Video Games Should Not Be Banned”? Get the original essay Customer service was a big problem. “When Untied sold a child seat to a waiting passenger. One of its employees pushed an elderly passenger to the ground and no one was there to help (Matousek, 2018). This shows the extreme carelessness United shows towards its people. Over the years, United Airlines has experienced several customer service incidents, from damaging the person's personal property, to not checking tickets properly, to treating them with disrespect, and finally to bad behavior. manage your pets. According to Mark Matousek, he explained in further reflection: “The company's operations and financial performance lagged, leading to the conclusion that customer service was not that great (Matousek, 2018 ). » But United wants to make some changes for the company. the future to provide the essentials to the population. The weakness before doing their change is experiencing security to check your stuff, they are not fast and they take their time, they are not quick and smooth in checking people's bags. United hope to one day change their attitude; “United will also establish a customer service solutions team to provide agents with creative solutions (Matousek, 2018).” There are many ways to create solutions to improve the business. In a way, getting a visual is great. Visuals are great because they can give people ideas that may or may not work, and if they don't, planners can create more visuals to create many solutions that will be better than the previous ones. United has a strength in customer service. “Excellent customer experience with on-board entertainment and good branding through extensive advertising (Z., nd). » According to the United Airlines SWOT analysis, “United relies heavily on third-party service providers for customer service, maintenance, and fueling operations (Z., nd).” In many ways, United are overworked and/or in a hurry to get things done. Diversity and culture play an important role at United Airlines. “A Kentucky doctor was pulled from a United Airlines plane for an organizationally unprofessional reason (Majlergaard, 2018). " According to Finn Majlergaard, "he was fired because the plane was overbooked and United felt he was less important than the passengers who couldn't board." But the fact is that the people waiting to board the plane were not passengers, but employees of United Airlines. The corporate culture of United Airlines has shown its true colors very clearly (Majlergaard, 2018). “The company's customer satisfaction ranking in..