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Essay / Malaysia Cargo Delivery System and Fedex information and competitionComputer products and services/information systems/information systems and customer privacyWhile Fedex launched its courier service which integrates Through the use of technology from shipment to delivery , its service has become very efficient. The central idea behind the strategic planning of Fedex's practical delivery methods is related to time. Since time has the power to make the difference between an average company and a dominant company like Fedex, Fedex has invested in time. By doing so, Fedex assures its customers that the company is a trustworthy company, reliable from the personal to the professional level. However, exploiting limited time does not happen by magic. Say no to plagiarism. Get a tailor-made essay on “Why Violent Video Games Should Not Be Banned”? Get an Original Essay Many companies invest in human capital for their daily operations. The risk with people is that they are unpredictable. They may feel sick, give up, be absent and many other problems. With technology, operations can be performed more accurately with minimal breakdowns. Thus, the key to Fedex's IT strategy lies in investment in IT rather than human dependence. This is not necessarily about allowing all work to be managed by robots, but about enabling robots to become an important decision-making tool. For example, a driver may know a city very well and have a good planning method, but when using Zodiac systems to maneuver through alleys and streets, the driver saves a lot of time. Thus, when the time saved by the driver is multiplied, a huge amount of money and time saved is obtained (Hemmatfar, 2010). Therefore, for Malaysian-owned cargo delivery service companies to compete or follow the path of Fedex, they must be able to adopt a culture in which they believe that robot decision-making is equally important than that of an employee. In doing so, they can enter into dialogue about the specifications of the necessary technology. According to Washington Post columnist Lydia Depillis, Fedex is developing a business outsourcing strategy to reduce the cost of operations and have specialized sectors capable of working autonomously. Even though a company as large as Fedex can work efficiently, it lacks decentralized management to operate at its best potential. Therefore, they partner with transportation systems such as The Ride on Trucking to ensure that they specialize in all sectors. The concept is not just a financial idea, it is about the value that when Fedex recognizes that it is not specifically a trucking/hauling company (although trucking/hauling is a large part of its business), he can partner with a company that can handle doing it better than Fedex, because at the end of the day The Ride on Trucking is purely a trucking/hauling company, so it's only natural that they would be the better at what they do (Depillis, 2014). So, if Malaysia can adopt a similar business culture of interdependence and specialization, they are one step closer to differentiation. Transforming Malaysian Electronics Business BehindFor every large company that relies on tools and technology to run its day-to-day operations, there is a large vendor running the show behind the curtains. This means that for Fedex to progress over time, it will need local partners capable of taking on new challenges. Malaysian electronics-based companies are constantly looking for opportunities to showcase their capabilities and potential. The ideas and projects within these companies exist, but there are not necessarily companies like Fedex that feel the need to integrate such innovative technology into their business. However, since this is not true and Fedex is a company that enjoys a culture of creativity and improvement, it can create the necessary environment for Malaysian electronics-based businesses to flourish.IT /IS Building Barriers to EntryIn one of the paragraphs in the Fedex Case Study: Differentiation by Technology, it specifically addresses the problem of barriers created against other companies wanting to join the same industry as Fedex. The paragraph is titled Fedex IS Strategy and in the last sentence of the paragraph it states "100,000 desktop computers powered by Fedex software, designed to connect and lock thousands of customers to its ordering and tracking systems." This means that as IT/IS has become the primary reason for customer loyalty to Fedex, it is difficult for new businesses to use and adopt a similar strategy, for two main reasons. Primarily, the IT/IS used by Fedex is unique and synchronized with the specific operations of the company. So, a company that wants to adopt this system will need to research Fedex thoroughly and try to get as little insight as possible to get just an idea of Fedex's methods and strategies. Even if they obtained information about how Fedex works, they would not have the vision and mission that Fedex adapts to its IT/IS culture. On the other hand, new businesses will be at a disadvantage in terms of time, finances and effective management. For small businesses to enter the industry, let alone compete with Fedex, they will need time to commit and grow their IT sector. In addition, they will need special management, capable of possessing strong qualities, to face a giant like Fedex. So, as information technology and information systems evolve and Fedex adapts, it becomes difficult for other companies to keep up with Fedex on many levels, including experience. Even if these companies are successful in creating an efficient IT/IS system for their operations, Fedex customers are loyal and satisfied with the IT/IS system. Since the development of new IT systems requires adaptation, not only on the part of the company but also on the part of customers, the barriers to deep entry into the industry make the task more difficult. Since the development of new IT/IS systems requires adaptation, not only on the part of the company but also on the part of customers, barriers to deep entry into the industry make the task more difficult (Kitchen , 1999). IT/IS Costs Companies wishing to enter the sector and be competitive with Fedex will have to face an important and unchanging reality, finance. At Fedex, the computer system it runs on is expensive. It took a long time for Fedex to include the technical support they currently use and is user-friendly. They didn't buy all the systems.
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