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  • Essay / Front Desk Case Study - 1155

    Having a structured training process is one of the most important aspects of hiring, and over the years, "research continues to show the connection between training and increased productivity” (Woods, Johnson, & Sciarini, 2012, p. The reason training is so important is because if employees are not trained properly, it is likely that they will eventually quit or be fired for not meeting the standards they should. Improper training leads to unproductive employees, which could lead to employees being fired, resulting in high turnover. Employee turnover costs approximately 3,000 to 10. $000 per hourly employee, and termination costs, replacement costs, and training costs add up from the time an employee is terminated to the time the next employee successfully completes their job (Woods, Johnson and Sciarini, 2012, p. .411). According to the manual, “trained employees produce more than new employees who are still learning…and sell more items than trainees,” meaning it is more cost effective to train your employees as quickly and as efficiently as possible to make them the best possible employees. be (Woods, Johnson and Sciarini, 2012, p. 411). When creating my training program, I will need to establish training objectives, establish training criteria,