Table of ContentsInterpersonal Communication in Relationships: Its Principles and ObstaclesVerbal CommunicationNonverbal CommunicationCommunication is the most essential means by which we connect with others all over the world world. The word communication derives from the Latin word communicare, which means to connect, participate or share with all. (Bevan and Sole, 2014, sec. 1.1) More importantly, interpersonal communication is considered “a unique type of communication that involves two individuals interacting through face-to-face or mediated channels.” (Bevan and Sole, 2014, sec. 1.3). So, communication and interpersonal communication is a very crucial factor in the professionalism sector. This memo is created to explain to you why we communicate, what can be considered the principles and obstacles, self-concept, self-image, self-esteem, self-disclosure, emotional intelligence, conflicts resolved, gender, culture and what not. we should do to change the way we communicate in a professional setting involving the workplace. Say no to plagiarism. Get a tailor-made essay on “Why Violent Video Games Should Not Be Banned”? Get an Original EssayInterpersonal Communication in Relationships: Its Principles and BarriersInterpersonal communication has its different principles and barriers within the principles. There are three principles focused on interpersonal relationships and communicating with others: meeting personal needs, learning about self and others, and establishing and maintaining relationships. These three principles are very important in the workplace or professional setting. Obstacles, nonetheless, can be challenging in interpersonal relationships, including long-distance relationships and increasing intergenerational relationships. However, when interacting in the workplace or professional setting, misinterpretations of verbal and nonverbal communication can become abundant. According to the transactional model defined by Bevan and Sole, one of the interpersonal communications is deeply rooted in verbal and non-verbal responses. (Bevan and Sole, 2014, sec. 1.2). Additionally, in the article "Shaping Effective Communication Skills and Therapeutic Relations at Work," author Susan M. Grover states, "Human communication can be best described as a 'continuous, two-way process by which one or more people stimulate the sense ". in the mind of one or more other people through a verbal and/or non-verbal message. (Stone, Singletary and Richmond. 1999, p. 53) (Grover, 2005, p. 178). So, when you begin to assess your interpersonal communication skills in the workplace, you should first and foremost pay attention to the verbal and nonverbal skills of your coworkers, employees, supervisors, and/or managers.Verbal CommunicationVerbal communication is considered such as primarily language, and more face-to-face interactions, which include formal and informal language. (Bevan and Sole, 2014, sec. 4.1). A perfect example of verbal communication in the workplace would be the start of how you get a job: through an interview. One of the things I have always prided myself on achieving is being an effective and competent communicator in an interview. Some ways to do a great job in an interview, which I have learned from experience, are: keep eye contact, think before answering questions, always dress professionally (this also includes hairstyle!) and pay attention toyour body language. If you seem too nervous during an interview, the person interviewing you may see this nonverbal communication you're conveying, and it may just cost you the job you've always wanted. Nonverbal Communication Nonverbal communication can be considered as, not so much a language, but more so, nonverbal communication is related to body language and touch. (Bevan and Sole, 2014, sec. 4.3). Additionally, authors Bevan and Sole indicated that nonverbal communication can also be viewed in four other categories: managing your impressions and identities, managing and interpreting your relationships, regulating the flow of interactions, and engaging and detecting messages from others. emotions, influence and deception. (Bevan and Sole, 2014, sec. 4.2). For example, personally, a few years ago, I was “caught up” with an incident at a former employer involving non-verbal communication. I thought my boss was treating me unfairly by taking away hours I had already worked for, due to personal negativity she felt toward me. In any given situation, whether perceived as positive or negative, I do not express negative thoughts verbally, but on that day I expressed my feelings nonverbally. I was very quiet as I continued to finish my shift, but my boss could tell from my facial expressions that I was upset. No words were exchanged between my boss and I, however, the very next day when I returned to work, I was informed by his boss that my hours that I had already worked for were being returned to me. Additionally, I learned a valuable lesson that day, and ultimately, this event paved the way for me on how I began to re-evaluate myself through my self-image, self-esteem, and conception that I have of myself. Self-Esteem and Self-Concept Self-esteem and self-image ultimately lead you in the direction of self-concept. In the article “Quality Interpersonal Communication – Self-Concept Management”. Author Michael B. Coyle says, “Who we think we are and who we really are requires careful examination.” (Coyle, 1993, p.10). If you are a diligent and hard-working colleague or employer, you will understand the importance of your self-image and self-esteem in how they shape your self-image. First, I will start with the definition of self-image and its impact on your self-esteem. Self-Image “Self-image is how you see yourself internally, externally, and how you see others the same way. It also plays into your experiences, desires and feelings. (Bevan and Sole, 2014). Showing a positive image of yourself can help you appreciate the limitations and potential you might have. For example, Wanda has just entered a building where her new job is located. She feels confident, although upon arrival she noticed that several of the new employees, women, all dressed the same, but her work attire was a little different. She was appropriately dressed for work, but Wanda's self-image was positive, as was her attitude, or self-esteem, which she didn't mind being the only newly hired woman there. dress differently from your colleagues. .Self-Esteem Self-esteem is normally defined as the way you view and judge yourself, whether positive or negative. Coyle's view on self-esteem is considered as follows: “. closely related to our conception of ourselves, is based on how we are perceived by others we care for, in a positive wayor negative. (Coyle, 1993, p.10). Furthermore, author Coyle (1993) also developed self-esteem by stating: "From a management perspective, people with reasonably high self-esteem tend to perform better under various pressures, they work harder for people who set high performance standards. , and they are more likely to interact constructively with their supervisors and peers. (Coyle, 1993, p.10). Speaking from experience, I remember the time when my self-esteem started negative, but became positive. Years ago, I started working in the retail industry when I was sixteen. I have worked over the years in general retail, clothing retail and retail tailored to the pharmacy world. My personality, initially and most of the time, can be considered introverted, but when working in the retail industry, you have to be both introverted and extroverted. Filling the shoes of an extrovert can be a difficult task for someone whose personality is that of an introvert. Their self-esteem can plummet significantly, during which feelings and emotions can become inflamed. Early in my retail career, my feelings, being an introvert, were automatically affected many times before I received the proper on-site training to manage my self-esteem. Now, years later, I still work in retail and have learned to be both introverted and extroverted, without the pressures and demands of retail diminishing my self-esteem. about your set of feelings and beliefs about yourself that you know to be true. (Bevan and Sole, 2014). Self-concept also includes self-mirroring, culture and social comparison, and most importantly, the self-fulfilling prophecy of oneself. In the workplace, according to Coyle (1993), “our self-image can be affected by our productivity and performance at work.” (Coyle, 1993, p.10). An example of how you can always maintain a positive view of your self-image is to actively involve yourself as a team player, more than as an individual, unless you are advised to do so, on the workplace or in a professional setting. I know I work hard because I have proven not only to myself, but also to my former employers that I am a hard worker. I am also a team player, team leader, great organizer and strive to create and maintain a positive attitude at work or in a professional setting. Even when my father, sister and I began operating our own family business, I always incorporated everything that I felt was part of my self-concept into my workplace. Self-Disclosure When you share something that is most important to you that people would consider private or secret to others, that's when you use self-disclosure. Self-disclosure is also classified as an intentional act. Self-disclosure is important for building relationships with other people, but it also helps you learn more about yourself. (Bevan and Sole, 2014, sec. 7.4). For example, my first job in clothing retail was at a clothing company called Marshalls. Marshalls works in collaboration with two other clothing companies called Ross and TJMaxx. I started working at Marshalls during the first half of my senior year of high school. I signed up to be a cashier because I knew I was better at that time at handling thechecking on customers rather than helping them find products on the floor. I became very close with one of my colleagues who was an assistant director of customer service. We engaged in different conversations every day, work-related and personal, and I began to realize that we both possess many of the same similarities. We both started as cashiers, we were both quite shy, and we were both very good at organization and attention to detail. So, she started teaching me other things to expand my knowledge of the clothing store, and within three months, I was offered a job in customer service. Disclosing information to my coworker on a daily basis put me in a position to be promoted and taught me that I can learn something new and advance in my career by intentionally practicing self-disclosure. with your colleagues effectively.Emotional IntelligenceEmotional intelligence is the ability to monitor, regulate, and discriminate between your own and your partner's feelings in order to guide your thoughts and actions. (Salovey & Mayer, 1990) (Bevan and Sole, 2014, sec. 8.3). There are two types of emotional intelligence materials that can be used in the workplace. The first support of emotional intelligence is action-facilitating support, which is considered tangible support and problem-solving in nature. For example, my father shops at various other establishments to obtain DVD players and VCRs to sell to our customers. Sometimes we get these items for free, and other times, like I said above, my dad will buy them for a reasonable price. My dad and sister don't really like learning how new DVD players are installed, so it's my job to check for any technical issues the DVD players might have before putting them on sale. If I run into a problem, I sit down and figure out what needs to be done to get the DVD player fully operational. The second form of emotional intelligence is information support, which involves collecting and organizing information. This is another task I do as part of my job. I collect phone numbers from customers who want to go out and find certain items they are looking for. Additionally, I store this information, along with a complete inventory list of all items, purchased and sold, that come into our store. Resolved Interpersonal Conflicts Interpersonal conflicts can be resolved through conflict management. Conflict management involves “cooperating, listening, and apologizing when there is conflict or disagreement with others.” (Bevan and Sole, 2014, sec. 8.1). One of the best strategies you can use when resolving interpersonal conflicts at work or in a professional setting is personal control. Personal control can be best described as your belief that a difficult situation can be handled accordingly and turned into a positive one. When I was a pharmacy associate in 2008, an elderly woman called our department to speak with someone about her insurance to pay for her medications. She was very upset because she didn't understand why her health insurance company had so suddenly stopped paying for her mediation. I was the one who answered her call, and although I was not responsible for providing our customers with insurance-type information, I quickly showed her my empathy for her dire situation and briefly put her in touch. waiting. Five minutes later, I got back on the phone with the client and informed her that her situation, which had started out badly, had turned into something.