How are ICT and government designed in your country of choice?In recent decades, the development of communication technologies in modern society has resulted in constant growth in the presence of electronic government service worldwide. With the arrival of the new information age, the Netherlands has always been one of the pioneers in the development of e-government services. The first policies put in place date back to the early 1990s. Rather than considering e-government as an end in itself, the Netherlands seeks to use ICT tools to reduce administrative burdens and improve service delivery. Internationally, the Netherlands is at the forefront of reducing administrative burdens, which is a major policy priority and an important rationale for the development of e-government. Today, since the wide application and customization of computers, smart phones, tablets and other electronic devices, the Dutch government has fully understood that to maintain a significant position in such a rapidly evolving information society , it is crucial to improve its efficiency and offer better service with rapid and professional responses to its citizens and business partners. By introducing this new form of communication, the Netherlands has since continued to deliver high-volume, high-impact, user-focused e-citizen services. Throughout history, the development of e-governance in the Netherlands can be divided into four stages. . The first being the information phase, which concerns ministries, provinces, municipalities, service organizations and independent administrative agencies, has been put online. Citizens were able to contact their councils by email during the interaction phase. Then, the transaction phase launched a procedure to build an online backup environment...... middle of paper ......the reduction potential could reach 11.7% of working hours, and 0.66% million euros. (OECD, 2007, p247) Furthermore, to address the issue of administrative burdens from a policy perspective, the Dutch government established Actal – Adviescollege toetsing administratieve lasten in 2000. It is an independent advisory body responsible for to advise the government on administrative matters. burden reduction. During the six years of its operation, it helped develop a detailed cost reduction plan for each ministry, set individual targets and reduce them effectively. (Source)As we can see, the Dutch government is strongly committed to reducing administrative burdens. These efforts helped reduce red tape and, more importantly, realize the potential of ICT and use these technologies to provide quality and user-focused services..