The skills I intend to discuss are needed for a career at Courtyard by Marriott, as an Assistant Director of Catering Sales, d food and beverages; as part of the Travel graduate program. The aim of this role is to ensure guests have a “smooth and productive stay that meets their personal and professional requirements”. As a result, several key skills are required to ensure that all tasks are carried out with the highest level of professionalism, but also that the people working in this establishment meet the purpose of hospitality, which is to satisfy the customers. “Earning customer loyalty takes time, practice and honesty. If you approach every customer with the intention of making them a customer for life, it will change the way you approach customer service. “Say no to plagiarism. Get a tailor-made essay on “Why violent video games should not be banned”? Get an original essay When working with other staff and providing quality food and beverage services, communication, work Team and organization are three skills that enable a graduate to have a successful career within Courtyard by Marriott, with each skill linked to the role of Assistant Manager. In this essay, I intend to explain why these skills are necessary. The first skill required for an academic career in the hospitality industry is communication. Communication is arguably the focal point of customer satisfaction, as it is often the first aspect of the interaction a customer will have with a service. For this reason, graduates should possess personality traits that allow them to appear approachable and professional when "greeting and acknowledging" guests, such as having an enthusiastic attitude and friendly tone. As a result, this will likely make customers feel comfortable with a business and create a positive impression once the customer experience begins. Communication also allows staff (such as an assistant food and beverage sales manager) to get to know customers. customers, and subsequently, offer services that meet their needs or desires. Within hospitality establishments, guests expect to receive services or items that match their preferences. For this reason, a graduate must possess the key skill of communication, in order to “meet the service needs of customers”. This can be demonstrated by tailoring items sold, such as food, by asking about dietary requirements before purchasing a meal, to ensure the safety of a guest. It can be suggested that if effective communication between employees and customers is not present, the establishment may lose business as customers may want more and, in turn, may retain another business that can meet their needs. expectations. Additionally, teamwork is another key skill required for an academic career in the hospitality industry. Although an assistant manager is expected to provide tasks and supervise staff to ensure the smooth running of a business; they must also take the role of leader and motivate staff to achieve goals that coincide with the brand image, such as “journey excellence”. (Marriott) At Courtyard by Marriott, for example, assistant managers are expected to “act as role models” and “support teams to achieve goals’.